Last updated: 9.26 am Wednesday 29th April 2020 (AEST)
Coronavirus (COVID19) – Customer Information Latest Updates
Due to the ongoing global impact of coronavirus (COVID-19) Outback Tour Services will suspend all tours until at least 30 June 2020.
Given the unprecedented impact of coronavirus (COVID-19) we have updated our Booking Conditions and suspension policies to adapt to the constantly evolving nature of this pandemic. The most recent update took immediate effect on Wednesday 29th April 2020.
COVID-19 – Amendment: Outback Tour Services Booking Conditions
If you have booked a tour departing between 23 March 2020 and 30 June 2020, you may receive a travel credit with us to the value of 110% of the value of your original booking. This travel credit must be applied to any Outback Tour Services trip departing by 31 May 2022. This travel credit will be automatically applied to your Outback Tour Services booking.
Changes by You
If you have booked a tour departing on or after 1 July 2020 which you wish to cancel, you will be entitled to a travel credit to the value of your original booking. This travel credit must be applied to an Outback Tour Services trip taken before 31 May 2022.
Get in touch
You can contact our support team online or over the phone, we are currently experiencing significant call volumes and long wait times. We are grateful for your support through this challenging time, and encourage everyone to be kind to one another while we navigate this global crisis.